Here is a list of things to have ready when you call for technical support, this is in order to try and make the experience a little nicer. Most people who call me are very frustrated already, due to the loss of data, and I find that sometimes that … [Read more...]
Windows Explorer: How to Open It
February 26, 2008 By
A lot of times when I am speaking to customers I need them to make changes to their files or look at their files in a specific way. I will often tell someone to open Windows Explorer and tell me what they see. In many occasion I have had customers … [Read more...]
Western Digital My Passport Essential USB Drive: A Sleek New Portable
February 25, 2008 By
I think I have mentioned before that Western Digital is one of my favorite hard drive manufacturers. I was reading around on the Internet today and came across this. It is really a sweet little portable drive. With a max capacity of 320Gb and only … [Read more...]
RAID Five Steps to recovering your data
February 22, 2008 By
    In one of my articles I tried to define the mathematics of a RAID 5 stripe and how it relates to data recovery. Using the eXclusive ORing truth table we can continue to run the array even when one drive has dropped out of the array. … [Read more...]
Maxtor Shared Storage II and the Release of Central Axis
February 20, 2008 By
So in an effort to make our data available to us from anywhere Maxtor/Seagate has come up with a really cool idea. The Maxtor Shared Storage II line, which comes in 500 GB and 1 TB, now has the ability to allow users to log into a safe Internet … [Read more...]
SNAP RAID Recovery Part II Drive Set Definition
February 19, 2008 By
One of the many attributes of a RAID 5 that make it popular is that if a drive goes down in the array the RAID will remain functional. In such a case the following events should occur. An alarm should sound. An alarm that would wake the dead. … [Read more...]
Seagate Momentus Hard Drive Recovery Review
February 14, 2008 By
The Seagate Momentus® 5400.4 hard drive recovery review. At the end of January, Seagate started shipping the much talked about Momentus® 5400.4 hard drive. This drive is the newest in a line of laptop hard drives they have been developing. It uses … [Read more...]
SNAP Server Data Recovery 3 Spanned RAID 5 Arrays
February 8, 2008 By
Recently, it was my task to take sixteen drives, spanned across three RAID fives, and recover a set of hundreds of AVI files. These files were used for research and although not time sensitive, were critical to the conclusions of the … [Read more...]