I have over the past few years had customers with hard drives that I knew I could fix their problem easily if I just had access to the drive. In these situations I will usually offer the customer a logical recovery, which entails them sending us the hard drive, us getting it, and then we have to fix it and then ship it back. All of this usually takes about week from door to door. The customer usually just wants the data off the hard drive quickly so they end up buying DART XP File Recovery Software or Recover It All Professional, and then getting their data off and reformatting the drive to put the data back.
I did some research and found a really great way to be able to come into the customers computer remotely through a Internet browser with out having to worry about dealing with their routers and firewalls. It is called Log Me In Rescue. I send the customer a link to their email and then they run this little API that hooks up with my computer. I can then take control of the desktop and attempt to do the recovery.
I inevitably need WinHex Sector Editor to view the disk in its raw format, I can easily upload the software to the customers computer and then use it in order to fix the drive. It is nice because the customer can see everything that I am doing so the worries about someone rummaging through their data are gone. This is by far the coolest form of hard drive recovery.
The coolest part about this kind of hard drive recovery is that in most instances I am putting the drive back the way it was before the problem occurred. I can also do adjustments to the system area of the drive to allow drives that data recovery software is not reading correctly to be able to read correctly.
We offer this service for a hugely discounted rate because we don’t have the over head attached to it that we would if you were to ship us the drive. I also use the utility to come in to a hard drive and diagnose problems for no cost to the customer if I don’t actually fix the drive, but that is still hard drive recovery.
If you want more info about our new remote hard drive recovery service: Recover It Now visit our fast data recovery page.