Information to Have Ready When You Call DTIData.com Software Technical Support
February 29, 2008 by Jacqui Best
Filed under Data Recovery Software
Here is a list of things to have ready when you call for technical support, this is in order to try and make the experience a little nicer. Most people who call me are very frustrated already, due to the loss of data, and I find that sometimes that frustration is enhanced when they are unable to answer my questions.
- Be at the computer with the problem when you call.
- Know what operating system the computer is running
- Know how many partitions the hard drive has.
- Make a mental not of what happened to the drive and the steps you have taken to get the data back.
- Know which pieces of hard drive recovery software you have run on the hard drive
- If it is a memory card you are trying to recover, be sure it is mounting as a mass storage device. This means either in a camera that mounts like a hard drive, or in a card reader.
- If this is a Raid, make sure you let the technician know that ahead of time, data on Raids is written differently the data on a non raid drive.
- Make sure you have administrative rights to the computer you are trying to recover.
- Have a pen and paper ready, in case the technician has a list of steps they would like for you to perform.
- Write down any errors you have received, I will be asking you.
- If you have taken the machine to a computer repair shop, what they told you and that they did would be helpful to know.
I hope this helps make things a little easier, and of course if you have none of the above I will still be able to help!
I downloaded the demo and it worked great until I got to the area where it was supposed to build the file list. I got this error COULD NOT READ SECTOR 200330315 and it shut down the software when I clicked on OK.
I wanted to purchase the software if I could recover the files on a brand new 500 GB Western Digital Hard Drive I’ve had 2.5 months. The scan shows the number of folders and files on the disk but will not list them in the “Build the File List” area. I get the above error and it shuts down immediately.
Is there a fix for this so I can download and purchase the software to recover my files?
I am a photographer and I have 2000 photos backed up for “safe keeping” on this drive. I’m feeling very ill right now.
Cynthia
Hi! I installed a 250Gb hard-drive but it only accepts half of that what do I need to do
Ramon,
What operating system are you using? If it is XP you are going to have to have service pack 2 installed to see large drives. The worst case scenario is that you might have to format the other space (it will appear as unallocated) after the service pack is installed.