1. Understanding when this error message occurs.

Normally this error occurs when attempting to perform a soft recovery on any of the IS database files. This error message generally means that there are missing or corrupt log files. Also, the header information of the e000000.log or e00.log may be corrupt as well.

2. What steps should you take after you receive this message?

 

First of all you would want to back up all .edb and .stm files and all .log files before trying anything else. If you are not an Exchange Server expert you should not try any type of repair, soft or hard restore of the database files. If you do have a good backup, then you would want to restore from that backup. Generally speaking, when there are corrupt log files present, or log files that are missing, there is not any easy fix to get your Exchange Server Site back up and running with previous configuration.

3. What is the Bottom line?

 

If there is a good backup present, you should restore it. If you do not have a good backup your priority should be to at least get your users back sending and receiving email. Remember, DTI Data's engineers can recover your mailboxes from log files, even if there are some missing or corrupt. Also, we can recover your mailboxes from your IS database files.

 

If you or your company need any Exchange Server assistance don't hesitate to call or email us with your concerns.