I gotta tell you, that this was the best damn $500 I ever spent. You are a real life saver!!

I wanted to take a minute to offer sincere gratitude and praise for the efforts of Brett Persson. In order for you to understand the depths of this issue I must give you the supporting evidence of my situation.

Recently I noticed a crack in the chassis of my Compaq 1400 laptop. I called for warranty service, they sent me a box and said send it in. This was two months ago. I did not send my laptop back to Compaq because I was trying to come up with an alternate backup solution. You see I am also a technologist and understand the risks associated with sending my laptop to anyone let alone the manufacturer for repairs. My backup method has always been Ghosting. It is the best and only way to ensure a timely recovery in the event of a disaster.

Here is the problem, the laptop I have is a legacy free unit. No DOS drivers were ever written for the integrated NIC or the PCMCIA slot, thus preventing me from using an alternate NIC to create a network boot disk to run an image. Also the laptop has no serial or parallel ports, all USB. As you know USB is not supported under DOS. I am sure you probably have already figured out the issue but just in case, there is absolutely NO WAY to recover from any data loss and no way to copy data to an external media. Thus everything is trapped within.

After struggling with this issue of not being able to create an image I resigned myself to send it along with explicit instructions not to touch the Hard Drive. Since the problem had absolutely NOTHING to do with hardware and only a simple plastic piece for repair and the assurances from Compaq that I was overreacting and guarantee that everything would be just fine I sent it out. Mind you my trouble ticket already had 3 incidents of me calling to make sure the instructions not to touch the drive were clear.

During this time I went on vacation. I received an email from Compaq asking me to call in. I did, they were requesting permission to do a Quick Restore on my drive. At this point I knew I was in trouble. I emphatically stated NO for the now fourth time. I was assured that nothing had been done.

Well the result of this story is a no brainer ! I received my laptop the day I came back from vacation, powered her up and No Operating System was found. I was very angry. Then I realized that I had not backed up my mail file. I had backed up everything but the most critical piece, my mail. When I realized this I almost had a heart attack.

I am a small business owner. My laptop is my lifeline. I have a project due in 4 weeks and all the data is on my laptop. Without my mail file I would be back peddling for at least a few weeks and then some.

So since it appeared that the tech had simply deleted the partitions but did not format. I had run another utility called Easy Restore and determined the data was in fact recoverable but only if I could copy it to another device. Not possible. I continued searching for days for a product that would restore and was about to give up when I did one last search on Alta Vista for "restore FAT32 partitions" and you company popped up, along with many others.

I made a call into your office with a very scaled down explanation of my needs and requirements expecting a NO. What I got was a resounding yes. Whoever answered the phone patched me over to Brett Persson, he explained your "Recover It All" product. I kept him on the phone for quite some time, as I did not believe your product could do what I needed. Since I was so suspicious and concerned that being steered in the wrong direction, one mistake would further damage the salvageable data, Brett suggested I download the demo and run it to determine of in fact it was do-able. I did and it looked like it was. I purchased the product and with much coaching from Brett successfully restored my partitions, all two of them. All of my data is intact and now completely backed up.

So why I am I writing a 2 page letter about this? Well over the past 5 years I have seen many unskilled technical people enter the realm of support, Devry degree in hand. 80% of corporate is hiring these people. Why? Cheap labor. Unfortunately they will lose in the end because, last time I checked customer satisfaction was still an expectation consumers have. You get what you pay for. Brett Persson was able to answer EVERY question to 100% satisfaction. I probably would not have been so quick to purchase and use the product if it had not been for Brett. I have spoken with many people this past week that said their product could do the trick but after speaking with additional technical people found out it was not the case. It seems most companies cannot come to a consensus on what their product is and is not capable of doing.

Bottom line, Brett is one of the great rare finds when it comes to technologists. He knows his product and the ins and outs of hardware. If anything ever happens to your company, he is welcome to come and work for mine. I will now recommend your wonderful product into our projects. Thanks to you and much gratitude to Brett.

Sincerely,
Dana Vizneau