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| My appreciation for
your "Fast File Undelete" product can not be overstated!
Yesterday, in spite of 30 years programming experience, I
went into my
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laptop's Windows directory (Windows
98) to clean up a couple files in DOS mode. I executed a CD
command to reach a subdirectory containing files I wanted
to delete. Hastily, not noticing that I had mistyped the directory
name, and was, therefore, still in \Windows, I performed "del
*.*" and responded YES.
The result, of course, was deletion of some
335 files including all the .ini's, .dll's, etc.
Fortunately I had the good judgment to do NOTHING
more on my laptop, lest I overwrite any clusters used by those
deleted files.
Immediately, I went on-line using another computer
in search of "undelete" utilities. Norton came to
mind, so I downloaded Norton Utilities 2001 5.0 for about
$50.00. My plan was to test on another computer whatever utility
I would use on the "damaged" computer. The test
results I obtained from Norton were not what I really wanted.
It was taking a long time to scan, and while it found the
deleted files, was not finding the first character of the
filename, meaning I would have to figure out each of the 355
filenames and do a RENAME for each one.
Going on-line again, I found your "Fast
File Undelete" product, downloaded the demo, and got
results I was hoping for within 15 minutes. I immediately
returned to the Web to order the "real" product,
tested it on my desktop, made a floppy, and had my entire
laptop Windows directory fixed within an hour.
I'm not knocking Norton. They have been in business
for many years and produce many valuable utilities. However,
"Fast File Undelete" is the VERY BEST recovery product
I have ever found.
Rather than being a "horror story,"
my accidental deletion of all those Windows files turned out
to be a "success story" due to the fact that I NOW
have found a GREAT product to protect me in the future. Also,
thanks to dtidata.com for having in-place a policy to call
recent customers to follow up on what success they had.
Keep up the good work!
Bill Browne
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| I just wanted to drop
you good folks a line to say what a great job you guys did!! From
Bill in sales, to Dave in technical support, from the moment I purchased
your product Recover It All, I received the utmost attention from
these two superb individuals.
I had just purchased and downloaded the aforementioned product
and was attempting to install it. However, I was running an NT 4.0
machine on a different drive than the one I needed to recover. Without
an Windows 98 machine to create a bootable floppy from, I was unable
to extract the files properly.
I called Bill back in sales, (who I just happened to catch as he
was walking out the door) and he tried to explain to me how to extract
and install the necessary files. When I explained my problem concerning
the lack of a bootable floppy, he apologized for not being able
to assist further and offered to page one of your 2 techies. Dave
called me within approximately 15 minutes from the time he received
the page. I must say, I didn't actually expect anyone to call me
at night, so I was extremely surprised when Dave responded to my
plea. He asked me a couple of questions, and upon hearing that I
didn't have the bootable floppy available, nor the ability to create
one, informed me that he would need to go to his office and send
me a utility.
After approximately 15 minutes, he called again and told me he
was sending me an attachment in email which when executed, would
extract itself to a floppy making it bootable. He then walked me
through the process of testing the drive to see if it was recoverable.
He explained step by step exactly which procedures I needed to perform.
After guiding me through this process he said that he needed to
go out for about 90 minutes or so, but he assured me he would call
me when he got back. Sure enough, true to his word, he called me
around 9:20 or so and after just 10 minutes, had me up and running
back on my old disk, which appeared to be exactly as it was prior
to me deleting the partition in fdisk. I cannot say enough about
Dave's professionalism, knowledge, and responsiveness in handling
this situation. Even though this was my home system, I was made
to feel as though my problem had become your company's problem.
This was the best immediate return on $495.00 of my entire life.
Your entire organization is to be congratulated on such a successful
product! And to think, until I looked for software on the web, I
was seriously considering contacting one of the data recovery outfits.
You know the ones; it typically costs both an arm and a leg. Possibly
even a vital organ or two. It sure is comforting to know that I
can still walk with only 9 toes.
KUDOS to all!!!
Sincerely,
Harl A. Hockeborn
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24 Hour Hard Drive Recovery & Server/RAID Recovery Hotline
Toll Free 1-866-438-6932 or direct 1-727-345-9665.
Extended Software Support: 8 AM to 11 PM EST 7days a week! |
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